Interactive Voice response system and CRM for Inbound customer service
Case Description:
Inbound IVRS with CRM is one of the PeopleTech product which has been developed and maintained by the IVRS Experts in PeopleTech, who has more of experience in IVRS Technology and it is used by one of the largest Internet Service Provider, in INDIA for their inbound customer support functionality.
Product Description:-
PeopleTech IVRS is one such innovative product that is using the power of open source to develop a Interactive voice response services with recording application along with CRM, that in their own words is "easy to install, use, and maintain, and develop an ongoing development platform that ensures a substantially lower cost structure.
IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
This inbound CRM is developed for call center agents developed with Java , SERVLETS for frontend and mysql database for backend. The voice messages are also be played here for the customers who are making calls to the agents using asterisk java.
With this Inbound IVRS Product , you can Have Complete CDR’s which has,
» Number of Calls
» Agents Login/Logout Report
» Complaint’s Registration Report
Agents Report
» Agent Complaints Report.
» Agents Talk Time Report.
» Complaint’s Registration Report .
Live Agent Status
By this, we can have complete Reports of agents which would be much more helpful for the Quality Team to coach the agents on the Customer Satisfaction inturn will improve the customer satisfaction.
Advantage of our Product
Connecting PeopleTech IVRS with existing web, legacy, and Database and customer service systems already in place. Using standards to integrate IVR Software with the rest of your infrastructure provides a number of opportunities for businesses to improve customer service and reduce costs. From increasing the number and quality of phone-based customer service applications to encouraging collaboration between Web and Interactive Voice Response teams, the businesses implications of implementing Voice are substantial.
About PeopleTech Systems
A Peopletech system is a leading provider of infrastructure solutions that enable Enterprises and telecommunication companies to deliver Voice, Data and multimedia services to their Customers.
PeopleTech Systems is an authorized Sangoma channel partner and we distribute all of Sangoma’s products in India, Bangladesh, Sri Lanka and Nepal. We provide a variety of open source-based solutions including soft switch, IVR, contact center CRM, predictive dialer, voice loggers, conference bridge, computer telephony integration, SS7 media gateways, convergence solutions, open source routers, firewalls, SIP based application development, wide-area networking and VoIP security, and also work with our customers to develop their own solutions or to integrate their existing applications with Sangoma hardware and APIs.
Well regarded in the open source market, PeopleTech works on a number of key platforms including Asterisk Free SWITCH, Call Weaver, and Yate, which allows innovative developers to create exciting new applications.
We Provide solutions in
» High-quality, cost-effective PBX and Soft switch.
» Convergence applications between legacy WAN and IP networks.
» IP or Ethernet over, Frame Relay, PPP, CHDLC, ATM, HDLC (Raw).
» Wan Router (external router replacement solution).
» IVR, Call Center CRM and Reporting, Call Recorders, PriServer, CTI.
» SIP to TDM Gateway and SS7 signaling media Gateways.
» SIP Development.
» Java and php software development in Telecommunication and VOIP and related Support services.