People Tech IP PBX is a business telephone system designed to deliver voice or video over a data network and interoperate with the normal Public Switched Telephone Network.
VoIP (Voice over Internet Protocol) gateways can be combined with traditional PBX functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.
An IP-PBX can exist as a hardware object, or virtually, as a software system.
Function
Because a major part of IPBX functionality is provided in software, it is relatively inexpensive and easy to add additional functionality, such as conferencing, XML-RPC control of live calls, Interactive voice response (IVR), TTS/ASR (text to speech/automatic speech recognition), Public switched telephone network (PSTN) interconnection ability supporting both analogue and digital circuits, Voice over IP protocols including SIP, Inter-Asterisk eXchange, H.323, Jingle (extension of XMPP protocol introduced by Google Talk) and others.
Features
| »Unlimited Extensions | »Unlimited Auto Attendants | »Unlimited Voicemail Boxes |
| »Cell Phone Integration | »Integrated Paging | »Remote Phones |
| »Click to Dial | »Extension Groups | »Auto Provisioning |
| »Extension Range Flexibility | »Caller ID Customization | »DID Direct Inward Dialing |
| »Find Me/Follow Me | »Time of Day Routing | »Extension Call Recording |
| »On the Fly Recording | »Call Return | »Voicemail Callback |
| »Voicemail to Email | »SMS Voicemail notification | »Voicemail Web Access |
| »Voicemail Bypass | »Intuitive VoIP Ready | »Voicemail Blast Groups |
| »VoIP Ready | »Inbound Call Description | »VoIP Compression |
| »Outlook Integration | »Announcement Interface | »Call Out |
| »Call Pickup | »System Diagnostics | »Multivendor Phone Options |
| »Analog Phone Support | »BYO Phones | »Call Parking |
| »Call Barge | »Dial by Name Directory | »Powerful Reporting |
| »CRM Integration | »Remote Linked Servers | »Operator Console |
| »Custom Routing Rules | »Conference Rooms | »Outbound Dial Map |
| »Speed Dial Numbers | »Channel Bank Support | »Multiple Music on Hold |
| »Analog and Digital T1 Ready | »PSTN or Digital Failover | »NIS Routing |
| »Advanced Routing (IVR) | »Fast Pass | »Caller Position Notification |
| »Call Whisper | »Auto call forwarding | »Unified Messaging |
| »Call Screening | »ANI Routing | »DNIS Routing |
| »Enhanced Mobility | »Overhead Paging | »Custom VoIP Provider |
| »Professional Development | »Fax Support | »Fax to Email |
| »Fax PDF Support | »ACD Features | »Advanced User Interface (including Find me/Follow Me, Unified Messaging, Call recordings, Voicemail .wav). |
Peopletech Operator console is an web based application intended for a switchboard operators and a personal assistents that use telephone exchange. The Operator console allows comfortable managing calls and stations of logged user (operator), who uses telephone VoIP exchange Asterisk.
Main functionality
| »VoIP phone fully cooperating with the application. |
| » Displaying of incoming calls on every operator´s station. |
| » Incoming calls managing options: receiving, moving call onto the first position in a queue. |
| » Automatic receiveing of incoming call after an adjustable delay. |
| » Displaying an informations from the database about caller by its phone number. |
| » Displaying a list of stations, to which was caller last switched. Option of reswitch. |
| » Displaying an active calls on every operator´s station. |
| » An option of managing active call: canceling call, reswitch to the other station. |
| » Writing informations about calling person and saving these informations to the database. |
| » Sharing the database of informations about calling person among all the operators. |
| » The export and import of datas about a calling person. |
| » Displaying the stations of operator, its status, chosing of default station. A posibilities to create call from the operator's station, receive and terminate call. |
| » Displaying a missed calls, possibility to call back. |
| » Displaying a history of calls. |
| » Displaying the station's status of the telephone exchange all users (quiet, ringing, talking, etc..).A possibility to create call to chosen station. |
| » Displaying an user status by its stations (quiet, ringing, talking, disconnected, etc..). |
| » A possibility to create own groups of the users. A possibility to divide telephone exchange users by a company structure.A sharing groups of users among the operators. |
| » Creating own telephone list. Connectioning to contacts in the LDAP. Connectioning to contacts in the MS Outlook. |
| » Searching in the telephone exchange users list. |
Operator Console
