Interactive Voice Response Solutions (IVRS)
People Tech helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive Voice Response (IVR)
People Tech systems IVRS Solutions enables its clients to improve profitability and overall efficiency by providing highly targeted self-service telephony Solutions. Our IVR system employs the very latest in IVR technology and Open Standards Telephony Servers, Advanced Speech Recognition (ASR), Interactive Voice Response (IVR), and Text-to-Speech (TTS) and connectivity to databases.
People Tech systems combines the "best in class" technology from market leaders in open platforms, advanced speech engines, and Voice Response Interactive applications for our total solution IVR system platforms. Interactive Voice Response (IVR)-People Tech systems has successfully implemented leading-edge solutions to many enterprises which include Banking, finance, Contact Centre and telecommunications industries.
Interactive voice response have become a valuable addition for many businesses. Encouraged by the prospect of automating common phone inquiries, IVRS has become a key component for almost every business sector. Initially, IVR systems provide touch-tone only interactions with callers. As the technology moves rapidly forward, speech - in the form of Automatic Speech Recognition - is becoming the primary choice for caller interaction providing a more intuitive, user-friendly interface.
Its Primary Benefits Are:
Connecting IVRS with existing web, legacy, Database and customer service systems already in place. Using standards to integrate IVR Software with the rest of your infrastructure provides a number of opportunities for businesses to improve customer service and reduce costs. From increasing the number and quality of phone-based customer service applications to encouraging collaboration between Web and Interactive Voice Response teams, the businesses implications of implementing Voice are substantial.
Portability:
Given standards-based architecture, it has quickly become the language of choice for development of new Interactive Voice Response (IVR) applications.This allows customers to leverage applications developed today on a wide variety of platforms, thus eliminating the need for costly re-writes down the road. Text-to-Speech enables an Interactive Voice Response to translate the written word into the spoken word. Initially used to read back customer information retrieved from a back-end host or database, TTS became easily recognizable as 'computer-sounding' portion of an Interactive Voice Response (IVR) application. With advancements in technology, TTS has become as natural sounding as a human voice recording, making it easier to create and modify voice prompts for production applications.
