Voice Message automation

Overview

Our customer makes numerous outbound collection calls every hour. The majority of these calls do not result in a live connection and therefore a voice message is left. Voice messages follow one of a handful of scripts that the Associate reads but the sheer volume of these messages means that a staff member spends the bulk of their day reading a script to a voice message.

Case Description:

To increase the productivity and freeing the associates to make more calls, Automation of Reading Scripts by agents to answering machine had been done through Asterisk for Interactive voice response options. This system is connected to their Nortel PBX using Sangoma T1/E1.

Product Description

nswering Machine IVRS is one such innovative product that is using the power of Asterisk “an open source Technology” along with Java to develop automation of reading scripts by agents to Answering Machine had been done and that in their own words is "easy to install, use, and maintain, and develop an ongoing development platform that ensures a substantially lower cost structure.

The Components Included is as follows,

»  Asterisk Java

»  Java

»  PHP

»  MySql Database

»  Trixbox

The Objective is When agents dials and if the calls gets in to answering machine a predefined message will be recorded with individual inserted values like Name and Unique ID in to the Answering Machine.

The Flow of the IVRS is as follows

Every Agent will have unique recorded messages to play in to the answering machine

.

Agent will dial the customer no , once it reaches the Answering machine the agent will hit #Specified Number

This will hold the call and prompt the Agent a IVR to record the customer Name and Unique ID, This will be stored in a Temp table.

Once the recording done the agent will dial #another Specified Number , this will play the recorded Voice Mail with inserted Customer Name and Unique ID in to the Answering Machine.

This process will be repeated for all agents, which even the client from their own words commented as “Really Super & Fantastic work by PeopleTech Systems Private Limited”.

IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company and also it reduces the time of the agents and greatly improving the chances of connecting with a live person.

With this IVRS (Automatic Voice Recording System for Answering Machines) Product to Increase the Productivity of Agents.

»  Greatly Improving the Chances of connecting with a Live Person.

»  Freeing the Agents to make more Calls as it reduces the time of their staff member spending bulk of their Day reading a script to a Voice Message.

This Product is developed using Asterisk and Asterisk Java API by our Hardcore Development Team and it can handle multiple agents at a time and each individual agent will have their own Customized Recordings.